Frequently Asked Questions
Everything you need to know about your laurel denise experience.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During peak seasons or new collection launches, processing may take up to 7 business days.
What is your return policy?
We accept returns on unused and unopened products within 30 days of delivery. Please note that personalized or final sale items are not eligible for return.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.